Sign up for a training session

Some trainings happen in person, at a session your space schedules. You sign up for a place, turn up, and a trainer issues your credential afterwards.

Find sessions

• Web: open Learning › Training and click Upcoming sessions.
• App: open the Training tab and tap Sessions. Tap a session to see its details.

Each session shows the time, the location, the instructor and how many places are left. On the web that reads, for example, “3 spots left”, Full or Full — waitlist open.

If you’re a trainer, the app’s Sessions list shows the sessions you run instead. Use the web to sign up for one yourself.

Show only the sessions you can join

Sessions for trainings you can’t take yet are listed too, so you can see what’s coming.

• Web: tick Only sessions I can sign up for. Your browser remembers the choice.
• App: tap the Can sign up chip.

The filter keeps sessions you qualify for that still have room or a waitlist, plus any session you’ve already signed up for. If nothing is left, untick the filter (or turn off Can sign up) to see every session and what each one needs.

When a session is locked

If you don’t meet a session’s requirements yet, it tells you what to do instead of offering Sign up. On the web this is a list under To sign up:. In the app it’s the To sign up card on the session. A locked training in the app shows the same list under To unlock.

Each line is something to do:

• “Complete … first”: take that training. Click it to jump to the training.
• “Sign the … waiver”: click it to open and sign the waiver.
• “Ask staff about …” or “Ask a trainer to sign off …”: this one needs a person. Talk to the staff at your space.

When a line offers choices joined by “or”, any one of them is enough. You need to finish every line.

Sign up

• Web: click Sign up, or Join waitlist when the session is full.
• App: tap Sign up or Join waitlist on the session.

If the training asks questions, you answer them before your place is confirmed:

• Web: a Sign up window opens. Answer the questions and click Confirm signup (or Join waitlist). Cancel closes it without signing you up.
• App: the session shows A few questions. Answer them and tap Confirm signup (or Confirm — join waitlist). Confirm signup stays greyed out until every required question has an answer. Not now puts the questions away.

Your trainer sees your answers on the session’s roster. If you join the waitlist and a place opens up, you keep your answers.

Check in at the session

When you arrive, check in so your trainer can see you came. You check in with the app.

• If your trainer shows a check-in code, scan it with the app. You don’t need to have signed up, but you must meet the training’s requirements; if you don’t, the app says what’s missing.
• If your space allows self check-in for the training, open the Training tab, tap Sessions, pick the session and tap Check in. The button appears from 15 minutes before the session starts until it ends, or until 4 hours after the start when the session has no end time.

Check in appears only if you have a confirmed spot (not the waitlist) and still meet the training’s requirements. If it doesn’t appear, ask your trainer to check you in.

The session then shows “You’re checked in”. Self check-in records your attendance only: your trainer issues your credential.

Change your mind

To give up your place, click Cancel signup on the web. In the app, tap Cancel signup, or Leave waitlist if you’re waitlisted.

If signup is refused

If something changed since the page loaded, signup can be refused with a message that starts “Before you can sign up:” and lists the same steps as above. Do those first, then try again.