The mobile app

Most people in your space will use MakerOps through the app. Staff set things up on the web, but the phone is where the floor happens.

Download

• iPhone & iPad: MakerOps on the App Store
• Android: MakerOps on Google Play

Getting in

• From an invite: open the email invitation on your phone. It opens in the app. If you’re new to MakerOps, choose a password and you’re signed in. If you already have an account, sign in first.
• Existing account: sign in with your email and password. If your space uses single sign-on, the app offers Sign in through your organization instead.
• Two-factor: after your password, enter the 6-digit code from your authenticator app, or tap Use a recovery code instead. Every account that signs in with a password needs two-factor; you can set it up in the app or on the web. See Sign in and two-factor authentication.
• Forgotten password: tap Forgot password? on the sign-in screen.
• The wrong space’s logo on the sign-in screen? The app remembers the last space it signed in to. Tap Use another workspace to clear it.
• No space yet? A space is set up by its administrator on the web. See Getting started.
• One account can belong to several spaces. The app works in one at a time: you pick it when you sign in, and you switch by tapping your space’s logo or name at the top of Home (Switch workspace).

What members use it for

• Run machines: scan the QR on a machine’s controller to start a session, see the time left, extend and check out. If a scan is refused, the app says why. When the internet is down, Offline unlock starts machines you’re trained on.
• Training: take trainings and see your credentials.
• Schedules: opening hours (including what access applies right now), machine bookings and events.
• Report a problem: scan a machine and describe what’s wrong, with a photo.
• To-dos: what your space has asked you to get done shows near the top of Home until it is done. Trainings and credentials tick themselves off. See To-dos.
• Borrow tools: scan a self-serve tool’s tag or a sign-out sheet code to check it out, pick untagged things like tape from the catalog, acknowledge a desk loan with a drawn signature, and see what you have out and when it is due. Your My badge code is what the desk scans to name you as the borrower. See Loans.

What staff use it for

• Front desk: look people up under More › Member directory and check their credentials and waivers.
• Home: staff tiles are grouped under Needs you, Desk and Everything else. Tiles with something waiting are under Needs you.
• Desk tab: whoever runs the loans desk gets a Desk tab with Check in and Check out, plus shortcuts such as Supplies, Pickups and Store when you have them.
• Loans desk: check tools out by scanning tags and a member’s badge, and check them in by scanning the tags, or scan a badge to see everything that member has out and mark what came back. See Loans.
• Shifts: the rota, shift swaps, and clocking in for spaces that use time tracking (More › Schedule).
• Equipment: Mark down for maintenance when something breaks, work through maintenance tasks, and check machines with QR scans.
• Controller setup: put new controllers on Wi-Fi and pair them with machines, under More › Controllers (see the controller manual).

Notifications

Push notifications cover things worth interrupting you for: session warnings, shift reminders, maintenance due, @mentions. Each person chooses their own channels (push, email, in-app) under More › Notification settings in the app, or Settings › Notifications on the web.

App appearance

On More, under App appearance, choose Follow the phone, Light or Dark. Changing it restarts the app: tap Restart to confirm. Unsaved changes on other screens are lost.

This manual describes the app at version 1.4.0 and later. Your app’s version is shown under Sign out on More.

Phones and the web app

The web app is built for computers and tablets. On a phone it points you to the app instead. Setup work, such as roles, building trainings and designing labels, stays on the computer.